My Vacation Tracker Personal/Professional/Enterprise Edition FAQ

• 1. Installation & Upgrade Questions

• 1.1: What's the system requirements of My Vacation Tracker Personal/Professional/Enterprise Edition?

  Software Requirements: Windows 98/Windows Me/Windows 2000/Windows XP/Windows 2003/Windows Vista/Windows 2008/Windows 7

  Hardware Requirements: SVGA - minimum of 65K colors (16-bit ) recommended;486 CPU or higher ( Pentium recommended for animation );16 MB RAM; 25 MB free disk space

• 1.2: Will I get free upgrades if I purchase My Vacation Tracker Personal/Professional/Enterprise Edition?

  Yes, you will get free version upgrades until next major version released, i.e., if you purchase Version 1.0.0, you will get free version upgrades until 1.9.9 reached. What's more, if a major version released within one year after your purchase, you can also get this version free of charge.

• 2. Purchase Questions

• 2.1: Is it really secure to order online?

  Yes, order online is one of the most popular way of payment at present, and it is also proved to be fast, convenient and with high security.

• 2.2: How do I know that my online purchase is secure?

  The connection between your browser and our web server is protected with SSL (Secure Socket Layer).

• 2.3: How can I do if I cannot purchase the software by credit card?

  Please click the purchase link on the order page and you will be taken to a secure order page. Then scroll down the page, you will see a drop down list called "Method of Payment". You can choose Paypal, Check or Wire as other payment options.

• 2.4: What types of payment can I use?

  We accept several types of payment: Credit card, Paypal, Fax, Phone, Mail. Secure Payments are assured. Online is the fastest and easiest way to order our products.

• 2.5: What payment options do I have?

  Payments are accepted in US Dollars, Euros, Pound Sterling, Japanese Yen, Swiss Francs, Canadian Dollars or Australian Dollars.

• 2.6: How long will I receive the product after payment?

  We deliver our product via email, the license key will be sent to you automatically after you place your order. You are supposed to receive your ordered product instantly for credit card payment but there may be a few days' delay for other payments. If you do not receive your product within a reasonable time, please notify us!

• 2.7: Do I need to download the full version product after I place an order?

  No, you don't need that. After you place an order, a set of license key will be sent to you immediately. And you can enter the license data in the product and unlock the program into a full version.

• 2.8: I work for NON-Profit organization, may I have discounts to purchase your product?

  Yes. We offer discounts to Non-Profit uses. Please contact us for details.

• 2.9: I have placed an order and have received the license key. Where in the program I can input the license?

  If your trial does not expire, you can run the My Vacation Tracker, and there is a sub item in the 'Help' menu named 'Enter Registration Data'. Click it and a new window will pop up. Input user and key data and press 'OK' button to save it. If your trial has been expired, when you run the My Vacation Tracker, it will say that your trial has been expired, and you can click the 'Enter Key' button and a new window will pop up. Input user and key data and press 'OK' button to save it.

• 3. How to Use Questions

• 3.1: How to change the display format of the date/time?

  The display format of each date/time value is decided by your Windows operating system's "Reginal and Language Options". You can change the format from Control Panel => Region and Language (windows 7) or Regional and Language Options (Windows XP). If you are using Windows XP, click "Customize" button under "Regional Options" tab to define your date/time format. If you are using Windows Vista/7, you can change the format directly under "Formats" tab.

• 3.2: Can I publish reports generated with My Vacation Tracker Personal/Professional/Enterprise Edition on Internet/Intranet?

  Yes. In the report preview window, there is a toolbar button called "Export to PDF". Click that and you will be able to save the current report as a PDF document. Then you can upload the PDF file to your web site.

• 3.3: Can I set different vacation/sick leave limits for different year?

  Yes. In My Vacation Tracker, you can set up different vacation/sick leave limites for different year. You can also specify a default vacation/sick leave limit. If you have set up a specific limit for some year, the limit will be calcuated based on the specific limit; or the limit will be calculated based on the default limit.

• 3.4: What's the difference of Standard Edition, Professional Edition and Enterprise Edition?

  The difference is how many staff profiles you can have maximumly. In Standard Edition, you can have 15 staff profiles; in Professional Edition, you can have 30 staff profiles, while in Enterprise Edition, you can have unlimited staff profiles.

• 3.5: Can I publish reports generated with My Vacation Tracker Personal/Professional/Enterprise Edition on Internet/Intranet?

  Yes. In the report preview window, there is a toolbar button called "Export to PDF". Click that and you will be able to save the current report as a PDF document. Then you can upload the PDF file to your web site.

• 3.6: Why the plan I entered was not deducted?

  There are several possible reasons when a plan was not deducted. 1) The plan did not occupy any working days or working hours. 2) The inspector did not show the correct range which covers that plan. See the following screenshot for the inspector's actual range and year.

  You can also change the range by clicking on the "Statistics of Year" to adjust the selected year. See the following screenshot.

  

• 3.7: Can I set up custom color for vacation plan and sick leave plan?

  Yes. If you click "Preferences" button on the toolbar, then go to the "Types" tab, you can edit vacation plan or sick leave plan's default color here.

• 3.8: Can I set up my custom department list?

  Yes. If you click "Preferences" button on the toolbar, then go to the "Departments" tab, you can add/edit/delete any department information here.

• 3.9: Can I set up different holiday profile for each staff?

  Yes. In My Vacation Tracker, you can set any staff using the global holiday profile or use an independent holiday profile. Select a staff name on the chart, then click the "Edit Staff" button. A new window will selected staff's detail information will popup. Go to the "Holidays" tab, you can select either use the global holiday profile or a custom holiday profile.

• 3.10: Where to edit the public holiday profile?

  If you click "Preferences" button on the toolbar, then go to the "Public Holiday Profile" tab, you can add/edit/delete any public holiday here. Please keep in mind any modifications will be applied to the global holiday profile.

• 3.11: On the month panel, some dates are in red color and has bold font. What's that?

  Those dates show that you have one or two plans on them.

• 3.12: How to backup all existing data?

  If you click the "Data" tab, then click "Backup", My Vacation Tracker will let you choose a location and file name to store all backup data to a single file.

• 3.13: How to restore all data from a previous backup?

  If you click the "Data" tab, then click "Restore", My Vacation Tracker will let you choose a location and file name to restore all data from that single file.

• 3.14: When I create a vacation or sick plan for a whole day, the calculation shows 1.06 days or 1.1 days. What's wrong?

  This problem is maily caused by not setting up the working period correctly. For example, when you set some staff's working period, you set it as 8:00 AM to 4:30 PM without deducting the 30-minute lunch time. My Vacation Tracker will find that you have 8.5 working hours and if you have set default working day has 8 hours, it will count the whole day plan as 8.5/8 = 1.06 or round to 1.1 days. To fix it, you need to clear all existing working period for that staff, then create two working periods. One is from 8:00 AM to 12:00 PM, the other is from 12:30 PM to 4:30 PM.

• 3.15: How to display holidays on the planner?

  Go to Preferences, then under "General" tab, tick "Display Holidays on the Planner" and select the preferred color and style. Press the "OK" button to save it. Then you will see holidays displayed on the planner.

• 3.16: Can a plan overlap one or more holiday days?

  Yes. You can create a plan overlapping one or more holiday days. And it will automatically deduce holiday days to get the duration.